Refund Policy

Last Updated: March 14, 2026

At Pattison One Limited, we are committed to providing high-quality IT consulting and technical implementation services. We value the trust you place in us, and we strive to ensure that our services meet your expectations.

1. Service Cancellations and Refunds

Consulting Services: Once a consulting session has been delivered or a technical audit has been completed, we do not offer refunds. We encourage our clients to communicate any concerns immediately so we can address them during the project phase.

Technical Implementation: For project-based implementation services, deposits or payments made are non-refundable once the deployment process has commenced.

Small Verification Charges: Please note that any nominal charges (e.g., £0.01 or £1.00) processed during payment method verification are non-refundable as they cover administrative processing costs.

2. Requesting a Refund

If you believe you are entitled to a refund based on a service failure or error on our part, please contact us within 7 days of the transaction date at Support@pattisonltd.co.uk. Your request must include:

• The transaction ID or Invoice number.
• A clear explanation of why you are requesting a refund.
• Proof of payment.

3. Processing

All valid refund requests will be reviewed by our management team within 5-10 business days. If a refund is approved, it will be processed to the original payment method used for the transaction.

4. Contact Us

For any questions regarding our Refund Policy, please reach out to our support team at your preferred contact channel listed on this site.